Shipping Policy
This Shipping & Delivery Policy applies to physical products purchased through the Wanted Customs website. By placing an order, the customer agrees to the shipping terms in effect at the time of purchase.
Order Processing
Orders are generally processed after payment has been successfully received and verified. Processing time may vary depending on product availability, order volume, customization requirements, weekends, holidays, and other circumstances.
Custom, personalized, made-to-order, or special-order products may require additional processing time before shipment.
Shipping Rates
Shipping charges, when applicable, are calculated and displayed during checkout based on factors such as the customer's delivery location, package size, package weight, selected shipping method, and carrier rates.
Any applicable shipping charges are separate from the price of the merchandise unless otherwise stated at checkout.
Estimated Delivery Times
Delivery dates and transit times displayed during checkout or provided after purchase are estimates unless expressly guaranteed in writing.
Once an order has been transferred to the shipping carrier, delivery times may be affected by weather, carrier delays, transportation disruptions, holidays, incorrect addresses, or other circumstances outside Wanted Customs' reasonable control.
Wanted Customs is not responsible for carrier delays occurring after a package has been properly transferred to the carrier.
Tracking Information
When tracking is available, customers may receive tracking information after their order has been processed and shipped.
Customers are responsible for monitoring tracking information and making reasonable arrangements to receive their packages.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Wanted Customs is not responsible for delays, failed deliveries, additional shipping charges, or lost packages resulting from an incorrect or incomplete address provided by the customer.
If an address needs to be changed, the customer should contact Wanted Customs as soon as possible. Address changes cannot be guaranteed after an order has entered processing or has been shipped.
Delivered Packages
An order shown by the shipping carrier as successfully delivered to the shipping address provided by the customer will generally be considered delivered.
Customers should check their property, mailbox, building mailroom, front desk, household members, neighbors, and carrier tracking information before reporting a package missing.
If a package is marked delivered but cannot be located, the customer should promptly contact the shipping carrier and Wanted Customs so the available information can be reviewed.
Lost or Damaged Shipments
If tracking indicates that a package was lost while in transit, customers should contact Wanted Customs so that we can review the shipment and, where appropriate, assist with a carrier claim.
If a package arrives visibly damaged, customers should retain the product and original packaging and promptly provide photographs of the package, shipping label, packaging, and damaged item.
Replacement, refund, or other resolution of a damaged or lost shipment will depend on the circumstances, available carrier information, applicable insurance, and applicable law.
Returned-to-Sender Packages
Packages returned to Wanted Customs because of an incorrect or incomplete address, refused delivery, unsuccessful delivery attempts, or other customer-related delivery issues may require payment of additional shipping charges before being shipped again.
Original shipping charges may be non-refundable where the carrier successfully performed the applicable shipping service.
Order Changes & Cancellations
Customers should contact Wanted Customs as soon as possible to request an order change or cancellation.
We cannot guarantee cancellation or modification once an order has been processed, customized, packaged, or transferred to the shipping carrier.
Custom, personalized, made-to-order, and special-order products are subject to the Wanted Customs Refund & Return Policy.
International Shipping
When international shipping is offered, customers are responsible for providing accurate shipping and customs information.
Import duties, customs charges, brokerage fees, taxes, or other charges imposed by the destination country may be the customer's responsibility unless otherwise stated at checkout.
Customs processing may also cause delivery delays outside Wanted Customs' control.
In-Store Pickup
Where in-store pickup is offered, customers will be notified when their order is ready. Customers should not arrive for pickup until receiving confirmation that the order is available.
Proof of purchase and identification may be requested before an order is released.
Fraud Prevention
Wanted Customs reserves the right to hold, verify, or cancel an order when reasonably necessary to investigate suspected fraud, payment irregularities, incorrect shipping information, or other security concerns.