Terms & Conditions
Scope of Services
Wanted Customs provides custom automotive services including vinyl wraps, paint protection film (PPF), window tinting, powder coating, body preparation, detailing, and other vehicle customization services. The customer's accepted invoice, estimate, or work order identifies the specific services, materials, colors, finishes, pricing, and scope of work authorized for that vehicle.
Custom Materials & Deposits
Deposits secure custom materials, labor scheduling, and shop time. Once materials have been ordered, purchased, allocated, cut, prepared, installed, or otherwise committed to a customer's project, all associated deposits and material charges are non-refundable. Custom materials are ordered specifically for individual projects and may not be reusable or returnable.
Completed Labor & Services
Labor and services that have already been performed are non-refundable. Automotive customization involves skilled labor and materials specifically applied to an individual vehicle and therefore cannot be returned in the same manner as an unused retail product.
Workmanship Warranty
Wanted Customs stands behind the quality of its workmanship. If a customer believes there is an installation or workmanship concern, the customer must notify Wanted Customs and provide the vehicle for inspection within the applicable warranty period.
If Wanted Customs determines that an issue is covered by its workmanship warranty, Wanted Customs will repair, reapply, rewrap, replace, or otherwise correct the affected area as reasonably necessary at no additional charge.
Vinyl Wrap Warranty & Corrective Service
Vinyl wrap is an applied automotive film. Localized concerns such as lifting, bubbling, edge separation, adhesion issues, or similar installation-related conditions may be addressed through warranty correction.
A localized issue affecting a door handle, mirror, trim piece, edge, bumper, panel, or other individual portion of an installation does not automatically constitute failure of the entire vehicle wrap or entitle the customer to reimbursement for the entire service.
Wanted Customs must be provided a reasonable opportunity to inspect and correct any claimed workmanship issue before another remedy is requested. Where a covered concern can reasonably be corrected, rewrapped, repaired, or replaced, Wanted Customs may satisfy its workmanship warranty by performing the appropriate corrective service.
No-Refund Policy
Except where otherwise required by applicable law, Wanted Customs does not provide refunds for custom materials that have already been ordered, purchased, allocated, used, or installed, or for labor and services that have already been performed.
A correctable workmanship concern does not automatically entitle the customer to a full or partial monetary refund. Covered workmanship concerns are handled through Wanted Customs' warranty and corrective-service process.
Multiple Services
When an invoice contains multiple services, each service is treated independently. A concern involving one service or component does not automatically constitute a defect, failure, or basis for reimbursement of separate services that were properly performed.
Vehicle Condition After Delivery
Customers are encouraged to inspect their vehicle upon pickup. Once a vehicle leaves Wanted Customs' possession, Wanted Customs cannot control how the vehicle is driven, parked, stored, washed, detailed, exposed to environmental conditions, or handled by the customer or third parties.
Warranty coverage does not extend to damage or deterioration caused by accidents, physical damage, misuse, improper washing or pressure washing, chemicals, third-party work, neglect, unauthorized modifications, or other post-delivery causes unrelated to Wanted Customs' workmanship.
Pre-Existing Vehicle Conditions
Wanted Customs is not responsible for pre-existing paint defects, clear-coat failure, previous body repairs, aftermarket or improperly bonded paint, rust, contamination, prior adhesive damage, body damage, or other pre-existing conditions that may affect the adhesion, appearance, durability, or removal of installed materials.
Cancellation Policy
Before materials are ordered and work begins, cancellation eligibility is determined according to the applicable invoice or estimate. Once custom materials have been ordered or committed to the project, associated deposits and material charges are non-refundable. Once labor has begun or been performed, charges associated with completed labor are non-refundable.
Customer Responsibility for Warranty Service
The customer must provide Wanted Customs reasonable access to the vehicle to inspect and perform approved warranty corrections. Refusal or failure to make the vehicle reasonably available for inspection or corrective service does not convert an otherwise correctable workmanship concern into an entitlement to a refund.
Acceptance of Policy & Authorization of Work
By accepting or approving a Wanted Customs invoice, estimate, or work order; submitting a deposit or payment; delivering or leaving a vehicle with Wanted Customs for the authorized work; or otherwise authorizing Wanted Customs to begin performing the services, the customer acknowledges and agrees to this Custom Services, Warranty & No-Refund Policy in effect at the time of authorization.
Acceptance of the invoice and authorization for Wanted Customs to perform work on the customer's vehicle constitutes acceptance of the applicable terms, policies, scope of services, materials, pricing, warranty procedures, cancellation terms, and refund terms, to the extent permitted by applicable law.